Security at Mavuno Marketplace

1. Protecting Your Account

Your Mavuno account may contain personal information, transaction history, messages, payment details, listings, and seller or buyer activity. Keep access restricted to authorized users.

• Use a unique password that is not reused on email, banking, or social media accounts.
• Never share passwords, one-time codes, reset links, or authentication tokens.
• Confirm that you are using the official Mavuno website before entering credentials.
• Sign out when using shared, public, or borrowed devices.
• Keep your email address and phone number current so security notices can reach you.
• Contact support immediately if you notice unfamiliar logins, messages, listings, or transactions.

2. Payment Safety

Use only the payment methods presented through Mavuno checkout. Off-platform payments may remove escrow, dispute, refund, and transaction tracking protections.

• Confirm the product, seller, price, delivery terms, and order summary before paying.
• Do not send money to unrelated personal accounts because a seller claims checkout is unavailable.
• Do not pay additional fees that were not disclosed in the order or approved through Mavuno.
• Review payment notifications carefully and do not rely solely on screenshots.
• Never permit another user to remotely control your device to complete a payment.
• Report duplicate, unauthorized, altered, or suspicious charges promptly.

3. Escrow and Transaction Protection

Eligible transactions may use escrow, allowing funds to remain secured while the seller fulfills the order and until release conditions are satisfied.

4. Fraud and Scam Prevention

Common warning signs include:

• Requests to move immediately to private messaging or payment channels.
• Prices that are unusually low without a reasonable explanation.
• Pressure to pay urgently before inspecting details or verifying the seller.
• Requests for deposits unrelated to a valid marketplace order.
• Payment screenshots that do not match your actual account or Mavuno transaction status.
• Profiles, farm details, certificates, or business documents that appear altered or inconsistent.
• Links that imitate Mavuno but use an unfamiliar domain or spelling.

Mavuno may restrict listings, messages, orders, payouts, or accounts while reviewing possible fraud, impersonation, abuse, chargebacks, or account takeover.

5. Safe Marketplace Communication

• Keep transaction-related communication within Mavuno whenever possible.
• Do not send passwords, bank PINs, card numbers, security codes, or identity documents without a legitimate verified need.
• Do not open unexpected attachments or install software sent by another user.
• Be cautious of links claiming that a payment, refund, verification, or delivery requires immediate action.
• Report harassment, threats, impersonation, suspicious requests, or abusive behavior.

6. Personal Information and Data Protection

Mavuno uses administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

• Access to sensitive information should be limited to authorized personnel and necessary functions.
• Payment data may be handled by approved payment service providers.
• Security logs may be maintained to investigate access, fraud, and system activity.
• Users must not collect or use buyer, seller, driver, or employee information for unrelated purposes.
• Users should delete unnecessary downloaded documents and avoid storing sensitive data on shared devices.

For details about information collection and use, review the Mavuno Privacy Policy.

7. Delivery, Collection, and In-Person Safety

• Use verified delivery details and confirm changes through the marketplace.
• Avoid carrying unnecessary cash when an approved digital payment method is available.
• Use safe, public, or business-appropriate collection locations for unfamiliar parties.
• Inspect machinery, livestock, produce, or high-value items before final acceptance where practical.
• Record delivery confirmation, collection details, condition, quantity, and recipient identity when appropriate.
• Report unsafe delivery requests, threats, theft, or suspicious driver behavior immediately.

8. Security Monitoring and Incident Response

Mavuno may use automated and manual controls to identify unusual logins, suspicious transactions, abusive behavior, payment risk, compromised accounts, harmful listings, and other security concerns.

Where legally permitted and operationally appropriate, Mavuno may notify affected users, payment partners, service providers, regulators, law enforcement, or other relevant parties.

9. Security Updates

Security controls and guidance may be updated as Mavuno introduces new features, payment options, delivery services, verification methods, or fraud prevention measures. Users should review this page periodically and respond promptly to account security notices.